1. What if the free tickets are “sold out” by the time I visit the website?
We would urge you to choose a show to attend, come early, and stand in the “non-ticket holder” line. Typically, most who stand in this line do get in if you arrive at least 30 minutes before the show begins.
2. Help! The date on my ticket(s) are wrong!
To confirm the show that you reserved tickets for please look under the heading “TYPE” on your ticket. It will say ***VALID FOR DECEMBER ______________***.
3. Does a ticket guarantee a seat?
No. Tickets serve as an invitation to our show. We intentionally “over-sell” each show, knowing that some tickets will be unused and wasted. It is possible to arrive too late to a show and not get in, as our seating is “first come, first serve” only.
4. Can I get in if I don’t have a ticket?
In order to manage the delicate balance of our “first come, first serve” seating, we expire ALL seats 30 min before each show.
There is a line each night for “non-ticket holders”, and at the 30 min mark prior to each show, we let anyone and everyone in, so long as seating is still available.
5. What if I don’t have a computer or printer?
We would recommend that you ask a friend for help, that you visit your local public library, or you download the Eventbrite app on your smart phone (if you have a smart phone) where your digital tickets will be available and allow you entrance into our show.
6. How early should I arrive to get good seats?
Historically, our seating capacity is full 15 min before the show begins (seating is “first come, first serve”), and doors open approximately 60 min before show start time.
7. Can my group reserve seats?
All group seating reservations are now full.
8. Is your venue handicap accessible?
If you require wheelchair access, please note that we have an elevator that can be accessed from the parkade level.
9. What are the performance dates?
Dec 2, 9 @ 7:30pm and Dec 3, 4, 10, 11 @ 3:00pm and 7:00pm for a total of 10 shows